Repair Services

Plastic Card Printers - Fixed Price Services


Infocus ID workshop engineers are industry trained and knowledgeable of more printer models than anyone else. We offer the highest levels of workmanship for exceptionally competitive prices. Due to us being the only refurbished specialist in Europe backed by the manufacturers, we can offer both new and refurbished parts for most printer models.

Inspection and diagnostics fee:


£35 for DTC (direct to card) printers.

£65 for re-transfer and laminating printers.


We will inspect and carry out diagnostic work to identify any parts which require repair or replacement.

The inspection and diagnostics fee is only charged if:

  • There is no fault found, or
  • No further repair work is needed (for instance something simple to rectify such as settings which would automatically be changed during diagnostics), or
  • You choose not to continue with the quoted repair.

Level 1 Service:

£75 for DTC (direct to card) printers.

£105 for re-transfer and laminating printers.


If a service package is chosen, the Inspection and Diagnostics service is included in the fixed price.

The Level 1 service covers labour and the following parts.

  • Small motors, cogs, pulleys, belts, screws, springs & sensors. These will be refurbished parts, will be as-new and come with the same 3-month warranty as new parts. If we do not hold stock of refurbished parts then new parts prices will be quoted. Most new parts typically take 1-2 weeks to be sent to us by the manufacturers.

Level 2 Services

Prices for higher level repairs vary depending on the parts or repair work required, including circuit board repairs, printhead and mainboard replacements.