The Royal College of Surgeons have been working with Infocus for many years. During this time we have found their printers and associated products to be simple to use and cost effective. On the few occasions when we have needed help or advice this has always been promptly and freely provided. Walter Hand.
Within the space of a week I needed to place 3 orders with Infocus, each requiring delivery at very short notice. They were all dealt with by friendly and professional members of the team, and the two items that were couriered arrived exactly as ordered and on time.
My third item was an emergency replacement badge printer, and the team went way above and beyond the call of duty to drive it to me personally within 3 hours as a courier was not available to deliver when I needed.
In addition the broken printer was taken away and repaired within a week. This level of personal customer service is rare these days, and I will be buying all my pass supplies from Infocus from now on as it is such a pleasure to deal with the team. Sue Moore.
When your card printer is working well life is good. When you cannot print the pressure is on. That’s when you need help the most. Ibby and his colleagues at InfocusID are ready and available to help; if they do not know the answer they will help find someone who does.
When we were investigating the printing of NFC cards InfocusID helped us decide on the right printer for our needs. They helped set us up with a used printer and laminator until we gained the experience and confidence to invest in a new one. William Hill.
Wow what an amazing service - we have been dealing with Infocus for a couple of years now and - we cannot fault anything . They know who I am what I buy and prices are very competitive. Would not go anywhere else. Veronica Mann .
From help with initial ordering to in depth support from people who know their products inside out, I’ve had nothing but perfect support from Infocus. In the course of just a few months they masterminded my move from an initial direct-to-card printer up to a full retransfer printer, supplying the printer, supplies and most importantly all the help and advice I could need. It really is a one stop shop for me, everything I need comes from Infocus. From basic help on ordering to in depth technical support buddying in to my printer remotely, the standard of support has been way beyond anything I would have expected, I have no hesitation in recommending Infocus for anything ID card related. They helped advise on my first card printer, then masterminded upgrading to a retransfer printer, all the way talking me through an impressive selection of cards, lanyards and card holders. Sean and Ibby in support have become good friends now, who knew making up cards could be so much fun ! Thank you Infocus.
Just taken delivery of a replacement card printer from INFOCUS ID, a Datacard 360 DS. What can I say about this company who I have dealt with now for more than 6 years? First, and most important, their Customer Service is simply exemplary! No enquiry is left unanswered, one to one technical advise, highly competitive pricing on both machines and consumables, generous allowances on your trade in machines, outstanding after sales support. If there were a Star rating for this company, then it would be 5 Star! Special accolade to Sean Wynne for customer support beyond the call of duty: well done the team at INFOCUS ID. Brian Glanville